Returns policy

N.B all orders placed for the remainder of 2018 are eligible for an extended returns period until 31st January 2019 as long as the product is in an unused and re-sellable condition.

If you are not entirely satisfied in the first 30 days since your purchase, we’re here to help. Please visit and follow the instructions.

Once your return has been accepted, wrap the item securely in its original packaging (if possible) with all manuals and accessories. This is very important.

Please include a note with the RMA number (you’ll receive this returns authorisation number via email) inside package.

Send the package to the address below:

Tens, 84 Miller Street, Glasgow, G1 1DT, United Kingdom

We will notify you via e-mail when we have processed your return.

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Tens.

If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.

Our returns policy does not affect your statutory rights.