Returns policy

If you are not entirely satisfied in the first 30 days since your purchase, we’re here to help. Please email to get started.

Once your return has been accepted, wrap the item securely in its original packaging (if possible) with all manuals and accessories. This is very important.

Please include a note with the RMA number (you’ll receive this returns authorisation number via email) inside package.

Send the package to the address below:

Tens Returns 
The Runway 
BH23 4FL 
United Kingdom

We will notify you via e-mail when we have processed your return.

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Tens.

If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.

Our returns policy does not affect your statutory rights.